CUSTOMER LOYALTY
Why should we say thanks for every complaint we received?
Starting an article with such a title, which means in itself a “strange“, “particular” question which could cause laughter to most, has, actually, a specific basis which we will try to explain.
Why would we thank for a complaint?
Each of us was a customer, or is one now or will be one and you’ve had a chance to have “first-hand experience” the unexpected eventuality,...
