automotive


How to transform your own customers into fans: the social customer service

Social Media Logotype Background
“If you sell something you obtain a customer today. If you help somebody you obtain a customer for all life long.” The Social Customer Service combines, in the customer service, the social network, which communications are public. It’s new aspect, if compared with a traditional “not social” customer care, is the fact that the conversations are public and could be read...

How an automotive company could change core business

This post was originated as a practical continuation and as an integration to the previous “The automotive dealers haven’t changed core business yet” and for this reason it is necessary to make some clarifications. For 10 years, if even not more, they tell us the world has changed, or better by making a more careful analysis the world has always changed; in the last few years, however,...

The automotive dealers haven’t changed their core business yet

core-business
Excited by the increasing data related to the 2017, there are, however, automotive dealer, multi-brand, and service operators who are sulky and whiny. Of course, a positive signal it’s better than a negative one but, as Catalano (italian comic actor), would say, those numbers hide some truths that many pretend not to see. Dealers complain about the reduction in margins, despite the closure of...

Digital Automotive: if you are too far ahead, you may risk to burn yourself

Digital-Automotive
The future is in the digital, actually, it is the present; if your company isnÕt ready to ride the wave of the Digital automotive you are the dinosaur that is disappearing! Now this is a mantra repeated endlessly to the point that someone wonders: “could it be real what they go on telling us in every meeting?” Good question … but maybe not! Only because “everybody” says...

The list of the most read posts of 2016 on Automotive Space

automotive
Also this year we like to publish the list of most read posts of Automotive Space. You can see there are more differences from the last post on the most read posts in 2015. For this reason we can confirm that Automotive Space doesn’t aim the last news. Unfortunately from one year we are publishing a fewer number of post because we haven’t abroad correspondents…be patient; we are working...

Happy Birthday Automotive Space for your 5 years

anniversary
On 10 January 2011, due to the increasing internet traffic coming from abroad, after only four months from start-up, we decided to create a blog dedicated to international readers; was born Automotive Space International! Totally in English welcomes the posts with international level which have already been published on Automotive Space. Automotive Space does not tell of product or testing, but marketing,...

Outsourcing in the automotive: does the abuse hurt?

outsourcing
I’’ve already largely expressed my opinion about the growing precariousness management in the automotive field, which finds its highest expressions in the outsourcing. It was a year ago…. We were convinced that some strategic position couldn’t be the subject of outsourcing and that others, even these strategic ones, during the start-up and re-engineering, could be optimized through the outsourcing. Then,...

Failures and lotto draw…

lotto
Electronics has started being used predominantly in the automotive field and its major development has been realized in this sector in the last couple of years. At the beginning of the automotive history the major improvements were obtained by a hard work on the propellers by increasing the compression ratio together with the fuels but the greatest development took place when the ECU and its microprocessors...

“Inflated” spare parts prices an anomaly only in Italy?

Spare parts
Very often, auto parts wholesalers buy from the manufacturers (even from notable brands) at discounts that in some cases, due to bonuses and incentives, reach 70/80%. In the supply chain there are two other steps, the parts dealer and the mechanic, before reaching the final customer. The three steps are required since the vast majority of service centers are small establishments that cannot keep large...

Automotive, August 2011: STOP spitting out such nonsense!

August2011
Italian Market, August 2011: of the 70.307 total vehicles registered, more than 42% (29.929) have been matriculated during the last… 3 days of the month. From January 1st more than the 35% of the italian total registrations were developed in the last 72 hours of each month! Let us understand this strange phenomenon. Some manufacturers contacted to give an explanation for this strange phenomenon,...
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